CalloutMate Terms & Conditions

Last updated: 29 September 2026

These Terms govern use of CalloutMate, a field-service management platform developed and operated by Lutz-Tech (ABN 53 969 814 716), Bundaberg, Queensland, Australia. By creating or using a CalloutMate account, you agree to these Terms.

1. Who may use CalloutMate

You must have legal capacity to enter into these Terms and, if you use CalloutMate for a business or organisation, authority to act for that business or organisation. You are responsible for information entered by you and users you authorise.

2. What CalloutMate provides

CalloutMate provides tools for field-service operations, which may include job intake, customer and site records, scheduling, quotes, variations, service reports, signatures, photos, invoices, email-to-job automation, mailbox sending, mobile access, accounting exports and related workflow features. Features may change as the service develops.

3. Accounts and security

You must provide accurate account information, keep login credentials and devices secure, and tell us promptly if you suspect unauthorised access. You are responsible for activity carried out through accounts and team members you authorise, except to the extent caused by our breach of law or failure to exercise reasonable care.

4. Connected email and third-party services

You may choose to connect services such as Gmail, Microsoft 365, other mail providers, accounting platforms or payment providers. You authorise CalloutMate to use the permissions you approve for the CalloutMate features you select. Third-party services remain subject to their own terms, availability and policies. You are responsible for having authority to connect an account and process messages or data through CalloutMate.

5. Customer and business data

You retain responsibility for your business and customer data. You must only collect, upload, store, send or otherwise process information where you have a lawful basis and appropriate authority to do so. This includes job emails, customer details, photos, signatures, attachments and financial or invoice information.

6. Email automation and generated records

Email parsing, automatic job creation and generated documents are tools to assist workflow. You are responsible for reviewing important job details, pricing, tax treatment, customer information, schedules, quotes, invoices and other records before relying on or sending them. CalloutMate does not provide legal, tax or accounting advice.

7. Acceptable use

You must not use CalloutMate unlawfully, to infringe another person's rights, to distribute malware or abusive content, to gain unauthorised access to systems, to send unlawful spam, or to interfere with CalloutMate or other users. We may restrict access where reasonably necessary to protect the service, users, security or comply with law.

8. Fees and paid features

If CalloutMate introduces or offers paid plans or paid features, applicable pricing, billing intervals, taxes and cancellation terms will be disclosed before purchase. Unless expressly stated otherwise, third-party provider fees are separate.

9. Availability and changes

We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. Internet, email providers, cloud services and third-party APIs can fail or change. We may maintain, modify or retire features where reasonably required, and will take reasonable steps to avoid unnecessary disruption.

10. Intellectual property

CalloutMate software, branding, interface, documentation and original platform content are owned by Lutz-Tech or its licensors. These Terms give you a limited, non-exclusive right to use CalloutMate for its intended purpose while your account is active. They do not transfer ownership of CalloutMate intellectual property.

11. Privacy

Our handling of personal information and connected-service data is described in the CalloutMate Privacy Policy.

12. Suspension, termination and deletion

You may stop using CalloutMate and request deletion of your account. We may suspend or terminate access where reasonably necessary for serious misuse, security, non-payment of an applicable paid service, legal requirements or material breach of these Terms. Account deletion is handled as described on the Account deletion page and in the Privacy Policy.

13. Liability and Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

To the extent permitted by law, Lutz-Tech is not liable for indirect or consequential loss arising from use of CalloutMate, third-party outages, user-entered errors, unauthorised use outside our reasonable control, or loss that could reasonably have been avoided by following documented safeguards. Where liability can lawfully be limited, it is limited to the extent reasonable in the circumstances and permitted by law.

14. Changes to these Terms

We may update these Terms to reflect product, security, legal or operational changes. Material changes will be communicated where reasonably practicable. Continued use after an updated version takes effect constitutes acceptance where permitted by law.

15. Governing law and contact

These Terms are governed by the laws of Queensland, Australia, and applicable Commonwealth laws. Questions can be sent to calloutmate@lutztech.com.au.